Returns and Refunds

Last updated: 2026-10-19

Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.

The refund promise

Travis Streb & Sarah Entrup offers a refund on request within [Return window (days)] days of delivery, if you are not satisfied with your order. Opened products: [Opened / used products accepted?].

Returning something

1. Start with a message to us at [Support email] that includes your name and order number. We will approve the return and confirm the address.
2. Send the securely packed items to [Return address] using a service with tracking, because we cannot refund a parcel that does not arrive.
3. Who pays return shipping: [Who pays return shipping]. Unless we made an error, original shipping charges are not refunded.

Restocking fee: [Restocking fee (%), or none].

Problems with a delivery

If an item arrives damaged, is wrong or is missing, let us know within [Days to report damaged or missing items] days of delivery (a photo helps) and we will replace it or refund you free of charge.

Refunds

We issue the refund to the original payment method within [Refund processing time (days)] business days of receiving your return; your bank may need a few extra days to display it.

Consumer rights

This policy adds to, and does not limit, any rights you have under consumer law. [Company legal name] honours those rights.

Contact us

You can contact [Company legal name] by email at [Support email], by phone on [Support phone], or by mail at [Business mailing address].